Shipping & Return Policy

Shipping Policy:

We ship all orders within one-two business days (Monday-Friday). All orders placed before 12:00pm Pacific Standard Time will typically ship same day. All orders placed after that time will ship the following day. We do not ship on Saturday, Sunday or Holidays. We ship orders via USPS which requires the shipping address to be a valid U.S address (PO boxes are not accepted). Confirmation of your shipping information may add additional time to final processing and the shipment of your order.

Domestic Ground shipping & handling charges (1-5 business day transit times)

Shipping Method Shipping Cost
USPS Priority $8.95 USD
UPS 2 Day $25.00 USD
UPS Next Day Air Saver $35.00 USD

Three shipping options are available within the 48 continuous states**:

USPS Domestic Ground shipping & handling charges (5-7 business day transit times)
Order Total Shipping Cost
$0 - $150 $8.95
$150.01 and up FREE!
UPS Express Saver (2-3 business day transit time) shipping & handling charges
Order Total Shipping Cost
$0 - $100 $25.00
$100.01 - $200 $27.00
$200.01 - $300 $29.00
$300.01 - $400 $31.00
$400.01 and up $33.00
UPS Standard Overnight (next business day transit time) shipping & handling charges

An additional $15 will be added to the above Express Saver shipping charges.

We ship to most international destinations but If you would like to purchase and do not see your Country listed at checkout, please email customer service at info@chichiactive.com to make shipping arrangements. Please note, we are not responsible for any Duties or Taxes and there are NO returns or exchanges offered on International orders.

Return Policy:

We will gladly accept returns and exchanges on merchandise purchased only on this site with a Return Authorization.  Please use the CONTACT US form to receive a Return Authorization from our Customer Service team.  The returned item must be in its original packaging and must NOT HAVE BEEN WORN, ALTERED OR WASHED.  Refunds and Exchanges will be offered on returns made WITHIN 30 days of the shipping date.  Refunds will be credited back to the original credit card, minus shipping & handling.

*SALE ITEM PURCHASES ARE FINAL

Exchanges:

When shipping back, please PRINT RETURN AUTHORIZATION AND FOLLOW INSTRUCTIONS. Please ship back to the return address located on the RETURN AUTHORIZATION form. Please pack all items in an appropriate shipping box or reuse the original packaging. Your card will be charged or credited any difference in price. Return shipping back to us is at your expense. **Exchange shipping back to you is complimentary/free.

Size Chart